Claims
4 articles
description
Claims
How to file a claim (and what happens after you click Submit)
A walkthrough of the four ways to file — app, WhatsApp, USSD, agent — and what underwriting actually does with your claim before deciding.
description
Claims
Your claim was denied. What's actually next?
Denial isn't always final. Here's the 14-day dispute window, how to escalate, what kinds of evidence flip an outcome, and when it's genuinely over.
description
Claims
If you miss a premium, here's exactly what happens
Grace periods, lapse status, what's covered and what isn't during the grace window, and how to reinstate a lapsed policy without re-doing KYC.
description
Claims
MTN support said they can't refund — but we can. Here's why.
If MTN told you they're sorry but the money is gone, that's actually correct from their side. Insurance fills the exact gap between what telcos can and can't do.
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