Insurance basics
5 articlesInsurance basics
What is MoMo wallet insurance, and why you probably need it
A short, plain-English explainer of fraud cover, SIM-swap protection, and the actual events that trigger a payout into your MTN wallet.
Insurance basics
What's actually covered (and what isn't)
The honest scope of each plan: cover ceilings, claim limits per year, exclusions, and the no-going-around-it list of events we don't pay out on.
Insurance basics
Insurance terms, decoded
Premium, deductible, cover ceiling, claim adjudication, reinsurance — what they actually mean for your wallet.
Insurance basics
Which plan should you actually buy? Match it to your wallet balance.
A simple rule: pick the plan whose cover ceiling matches the maximum your wallet ever holds — not the average. Why under-cover is the most common, costliest mistake.
Insurance basics
Family add-on: covering your spouse and parents
How the family add-on extends MoMo wallet cover to up to 4 beneficiaries, what it costs per person, and the eligibility rules.
Claims
4 articlesClaims
How to file a claim (and what happens after you click Submit)
A walkthrough of the four ways to file — app, WhatsApp, USSD, agent — and what underwriting actually does with your claim before deciding.
Claims
Your claim was denied. What's actually next?
Denial isn't always final. Here's the 14-day dispute window, how to escalate, what kinds of evidence flip an outcome, and when it's genuinely over.
Claims
If you miss a premium, here's exactly what happens
Grace periods, lapse status, what's covered and what isn't during the grace window, and how to reinstate a lapsed policy without re-doing KYC.
Claims
MTN support said they can't refund — but we can. Here's why.
If MTN told you they're sorry but the money is gone, that's actually correct from their side. Insurance fills the exact gap between what telcos can and can't do.
MoMo safety
2 articlesMoMo safety
The 10-minute MoMo safety checklist
Ten things you can do today that make it dramatically harder for fraudsters to drain your wallet — most take under a minute each.
MoMo safety
SIM-swap attacks: how they work, and how to stop one in 90 seconds
The exact playbook fraudsters use to take over your number — and the four steps that defeat them, including the one MTN setting almost nobody enables.
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